Deposits
We require all patients to pay a non-refundable deposit to secure their appointment. This amount can be redeemed from the cost of your treatment with no expiry date. This deposit will be forfeited if you decide not to go ahead with treatment, fail to attend your appointment, cancel or reschedule within less than 48 hours before your appointment.
48 Hours Notice
Our cancellation policy allows free cancellations or rescheduling up to 48 hours before your appointment. Any cancellation, no-shows or reschedules made less than 48 hours before your appointment will incur a charge where the deposit will be forfeited. If a deposit has not been paid but upfront payment of the service has been made, your session will be forfeited.
Non-Refundable Payments
All payments made to the clinic are strictly non-refundable. In the event that you experience a medical reason for not being able to utilise the paid-for services or products, please contact the clinic as we may be able to offer a transfer of funds towards a medically suitable product or service (at the discretion of the clinic and judged on a case-by-case basis). No monetary compensation or type of refund will be provided.
Products Purchasing
Products purchased remotely (online, mail or phone order sales) may be returned for a refund in fully re-sellable and unused/unopened condition within 14 days of receiving your product. This does not apply to treatments, procedures or services. We cannot offer refunds or exchanges for any products purchased in-person from the clinic.
Pricing
All prices are subject to change at the discretion of the management team
