Order Processing
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
Delivery Delays
Delivery delays can occasionally occur which we cannot be held responsible for.
Customs & Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
No Shipping Outside The UK
We currently do not ship outside the UK.
Refunds
Unopened products that have been purchased remotely (online or over the phone) may be returned for a refund if received by the clinic within 14 days of delivery in re-sellable condition. We do not cover the shipping cost for returns, the return policy is not applicable to in-clinic purchases.
