Your Deposit
Your deposit is non-refundable but it is fully redeemable against any treatments with no expiry date however will be forfeited in case of cancellation, rescheduling, or no-show with less than 48 hours’ notice. The deposit cannot be redeemed against any product purchases.
Avoid Alcohol & Drugs
I understand that I must avoid alcohol, aspirin, and non-steroidal anti-inflammatory drugs, such as ibuprofen, for at least 24 and preferably, 48 hours prior to any treatment and that we cannot be held responsible for any adverse effects resulting from the use of these substances.
Treatment Results
I understand that the practice of medicine and surgery is not an exact science and therefore that no guarantee can be given as to the results of the treatment(s) that I have agreed to undergo. I accept and understand that the goal of this treatment is an improvement, not perfection and that there is no guarantee that the anticipated results will be achieved and that treatments may sometimes be unsuccessful.
Lateness
I agree that if I am running late to my appointment, I will let the team know so that the clinic can try and alter our appointments accordingly. I understand that if I am late, my appointment may be delayed further by later appointments being seen on time.
Memberships
For all memberships: your treatment date must be after your direct debit payment date. Please ensure you book your appointments after your direct debit date.
Debt Collection
I understand that the team reserves the right to refer non-payments to debt collection agents.
Treatment Payment
I understand that all treatments must be paid for at the time of treatment. Cash and credit/debit cards as well as bank transfers are accepted.
Individual Appointments
I understand I will be seen on my own unless a chaperone/translator is required.
No Children
I understand that the team cannot allow children under the age of 18 into the clinic.
No Smoking & No Alcohol Policy
I understand no alcohol can be consumed on our premises, we have a no smoking policy.
Over 18’s Only
I confirm that any clients must be 18 years or older.
Non-Refundable Payments
I understand that all payments made to the clinic are strictly non-refundable. In the event that you experience a medical reason for not being able to utilise the paid-for services or products, please contact the clinic as we may be able to offer a transfer of funds towards a different product or service that is medically suitable (at the discretion of the clinic and judged on a case-by-case basis). No monetary compensation or type of refund will be provided. All payments are strictly non-refundable. This includes deposits.
Products Purchased
Products purchased remotely (online, mail or phone order sales) may be returned for a refund or exchange in fully re-sellable and unused/unopened condition within 14 days of receiving your product. This does not apply to treatments, procedures or services. We cannot provide refunds or exchanges for products purchased in the clinic.
Memberships Terms & Conditions
– You must be medically suitable for treatment as per your assessment with your practitioner.
– A 48-hour cancellation policy applies, any missed sessions will be lost if you fail to notify us of non-attendance 48 hours before your appointment.
– The following treatments are excluded from your membership package: underarm toxin, filler to the nose area, and filler to the under-eye area. This is due to these treatments being more advanced and they sit at a higher price point.
– If any of your monthly payments fail, we will contact you to offer alternative methods of payment, while we put the rest of your sessions on hold. All planned and future monthly payments must be settled.
– Please note that appointments, bookings and benefit redemptions are subject to practitioner’s availability in the dairy.
– In the event of pregnancy or breastfeeding or illness, we will be happy to put your membership on hold accordingly.
– The 15% discount on products or any other of these benefits cannot be combined with any other discount or promotions we may be running.
– Package sessions or treatments may not be combined with any other discounts or promotions we may be running.
– All payments are strictly non-refundable, sessions may not be converted to other services or products.
– Please note that there may be price increases in future which will not affect your current membership. However, the prices, benefits and conditions are likely to change for
your next membership year if you choose to sign up for another year.
– If you are unable to redeem any of your sessions within 12 months, we will offer you a 6-month grace period following the end of the membership year. Unused sessions may also be converted to gift cards.
Treatments & Services Outside of Dr Ana The Skin Clinic
We are unable to provide advice or support of any kind for any treatments that have been performed elsewhere.
We are unable to provide advice or support of any kind in relation to any products if they have been purchased from elsewhere.Â
